Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Medical Advanced Office Clerk Support at the Yokosuka Navy Hospital.

Provides clerical/administrative support. Schedules appointments in CHCS/AHLTA or MHS GENESIS for primary care, specialty, and subsequent medical care. In addition to scheduling request appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient, or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements

KEY RESPONSIBILITIES:

• Answers the main office phone line(s). Directs telephone calls to the appropriate section for the assistant, handles independently, or takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking an appointment for patients. Make required updates.
• Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.
• Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
• Organizes and researches patient records, extract needed information, and review records for referral results within established guidelines.
• Initiates and locates patient medical records as needed.
• Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
• Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.
• Retires medical records in accordance with regulatory procedures and guidelines

UNIQUE MILITARY HEALTHCARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care systems (CHCS)
• Defense Enrollment Eligibility Reporting System (DEERS);
• Military Filing System – by sponsor social security number, terminal digit order, color-coded and block filing system.
• Contents of a military medical record, layout, sections, family member prefix designation, forms used in an MTF, and the medical record tracking procedures.

MANDATORY KNOWLEDGE AND SKILLS:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
• Ability to communicate effectively, both orally and in writing.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to use standard office equipment, such as computers, copiers, fax machines, telephone systems and office automation systems, to perform a substantial range of medical record maintenance support.
• General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records

EDUCATION: High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.

EXPERIENCE: At least one-year in medical office scheduling, in an office setting, or at least one-year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: The work is mainly sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting, or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of stepladders to retrieve and file medical records

Compensation Range:

• $22.00- $24.00/hour

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program. https://www.e-verify.gov/

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.